The application allows users to report issues related to city infrastructure. All reports are automatically forwarded to the appropriate municipal staff responsible for handling them.
Submitting a Report
- Anyone can submit a report – no login is required.
- Reports are anonymous by default. However, users may choose to provide an email address. In that case, the report will no longer be anonymous, and the user will receive updates on its progress.
- Each report includes a title, description, photos, location, category, and status.
- Once submitted, the report is immediately published on the list of reports and displayed on the map.
Visibility and Moderation
- All reports are publicly visible.
- Reports may be removed by an administrator if their content is offensive, inappropriate, or unrelated to the purpose of the application.
Report Statuses
Each report has a status indicating its current stage of processing:
- 🟥 Not attended to – newly submitted report (red).
- 🟧 In progress – report is being reviewed or handled (orange).
- 🟩 Attended to – issue has been resolved (green).
- ⬛ Will not be fixed – reports that are not within the city's competence (grey)
City Administration Actions
- Municipal staff can add comments and photos to reports to provide updates on progress.
- All content added by the city is clearly marked as such.
- The city administration cannot edit or delete the original content or photos added by residents.
Community Interaction
- Users can show their support for a report by clicking the thumbs-up 👍 icon.
- Reports can also be shared on social media platforms such as Facebook and X (Twitter).
How to Add a Report
- Click the “Add point” button.
- Select the Category of your report and enter a Title.
- Optionally, you can add a detailed Description and Photos.
- The system will automatically detect your location and mark it on the map. If the location is different, you can move the marker to the correct place.
- (Optional) Enter your email address to receive updates about the progress of your report.
- Click “Save”.
